Responsible to:

Program Director, William Lewis

General Job Description:     

Welcome and register clients. Assess needs; provide or explain programs and services.

Responsibilities:              

-  Explain DenUM programs and services to clients.

-  Complete intake using agency database (training provided); assess needs of clients.

-  Assist clients directly or through referral.

-  Monitor public areas for cleanliness and order; assist where necessary.

-  Help clients carry items out of DenUM lobby when unable to do so themselves.

-  Work with staff and clients as necessary to maintain a safe DenUM environment for all.

Special Skills Required:

-  Must be at least 18 years old.

-  Some data entry required (training provided).

-  Must demonstrate poise, compassion and non-judgment toward clients.

Time Commitment:

2-4 hour commitments during open business hours:

M/T/Th/F 9 a.m.-3:30 p.m., W 9 a.m.-12 p.m. Schedules can be accommodated for weekly, monthly or project-based commitments.

Benefits:

-  Helping those most in need to meet their basic needs for food, clothing, shelter, employment and transportion.

-  Taking an integral role in the direct service of a non-profit organization “in the trenches.”

-  Meeting other volunteers and sharing interests

-  Developing a greater understanding of the role and mission of DenUM and its programs.

-  Learning about barriers and systemic problems faced by those in poverty and crisis situations.

-  Continuing education events, volunteer recognition.

Training:

-  A minimum of 4 hours of orientation covering emergency procedures, DenUM rules and program regulations, resource management, and facility tour.

-  6 or more hours of job shadowing and supervised training on direct service procedures.

-  Continuing education throughout the year.

-  A mentor program with experienced staff members is available to new volunteers.